2014 focus regular key Evo-All keeps losing key info

Question

I installed a Evo all with t harness into a 2014 Ford focus with regular key to start.

Everything worked fine no issues. 2 weeks later customer came back. Everything works fine except car won't start.

Double checked all connections and found no issues.

Reflashed Evo all reprogrammed with both keys. Once again everything worked fine.

A week later customer came back with same issue.

Flashed a new Evo all and reprogrammed with both keys once again. Everything worked fine.  

2 weeks later same issue. Checked all connections again replaced evo all and programed everything worked fine.

Its been a few weeks now and customer is booked in again for same issue.

This is not the first time I have had this issue with other year makes and models.

I'm tired of removing the remote starter and bypass and installing a whole new starter and other brand bypass.

Does anyone know why this issue keeps happening?

Why does this vehicle keep losing key info?

has any other installers had this issue with other vehicles losing key info and having to reflash bypass?

 

i am using Astra 300, Astra 1000/4000, and Galaxy 2000/5000 remote starters.

Answer 1

The module can not "lose" key info. Are you using datalink ?

Comments

(oh and it didnt have a T-Harness it was wired in)

 

ok called tech support first guy said he didnt know what was going on and passed my number off to a superviser 

called back a second time and once the guy that aswered heard what starter i was using said that EVO-all dose not work with my brand 

however my starter has the option to switch between Fortin and Idatalink but EVO-alls Still dont work properly when switched to Fortin. 

i was told to switch my starter back to Idatalink and change options on the Evo all under protocal (option F2) to the on position and try again.

so far so good. i hope i do not get a call two weeks from now.

 

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Sounds like the unit was not receiving start all the time through datalink. Changing between protocols should help.

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I work at Fortin, I thought you would ask for me... lol

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haha after showing one of my installers he had mentioned he had talked to you when he worked at our for fort mac shop

awesome help and info

if this fixes my issue maybe this is the reason i have had around 20 vehicles come back and had to swap units for different ones. hopefully a money saver!

 

in the future i will ask for you

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it's why we added compatibility to all 3 major datalink protocols. If the remote starter gives you problems with 1 of them, you can always try another. For the next vehicles with the same setup, just go straight to using the same protocol you had to swap this one to.